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Support
RMA Service : Xebe Global Inc. guarantees
all modules products manufactured and bear the "Xebe" labels with
the conditions and limitations we listed in RMA Service. Xebe shall
either repair or replace any part of its product(s) that prove
defective due to faulty materials or workmanship.
The
following RMA (Return Merchandise Authorization) guidelines for Xebe
products.
Steps of Product Return
Duration of Warranty:
RMA Form and Number
You must first obtain an RMA form (Form-A) and
number from your sales representatives or Taiwan office RMA division
and complete with the requested information before sending back any
defective parts. This must be done through email (fax accepted only
if no email service is available).
When
Returning
 Xebe will reply the RMA number and inform the
customer where we would like to received the RMA good. The RMA form
(Form-A ) must be attached to the returned goods with the RMA number
written on BOTH the form and outside of package box. NO return
products will be accepted without the above described. Besides,
please also advice us the invoice amount of RMA shipment, when and
how to send out the RMA defects to us. It is necessary to provide us
the tracking number for tracing the RMA good.
Shipped products must be properly packaged to
prevent damage during transit. After receiving defective parts, we
are going to check the quantity and capacity immediately. We also
will confirm how many pieces we received.
After repairing RMA goods, we will return the
goods to the customers. For the RMA returned shipment, we will
provide the tracking number to the customer for tracking
purpose.
Shipping cost: Each party will pay for one way
shipping charge. The party pays for shipping charge has the right to
choose shipping company and forwarder.
RMA goods beyond
warranty period
Xebe will repair a defective product even beyond
warranty period, however, the customer will be charged for the cost
of labor and replaced parts if the defective product was returned
beyond the applicable warranty period.
Note
Xebe warrants that its products are free from
defects in material and workmanship. Please note that if the product
defect be caused by any of the following factors, Xebe is not
responsible :
(1) Mishandling during shipment.
(2) Abuse,
neglect, repair or modification by users.
(3) Damage or
malfunction caused by natural disasters and man-made misfortunes,
power failure or computer virus.
Xebe will not provide credit to customers for
RMA good, but will provide replacement or repair within warranty
period. For product purchased from Xebe customer or reseller,
consumers shall contact the seller for replacement, repair or credit
return.
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